Municipal Sewer Billing Software & Services

Minol USA is a turnkey municipal utility billing partner that provides both the billing software and the people and processes to run it — a full back-office operation for your city’s sewer billing. For more than 60 years, Minol (powered by the global Minol-ZENNER Group) has helped municipalities of every size bill fairly, recover more of what they’re owed, and free up city staff for other priorities.

As your city contends with aging sewer infrastructure that demands significant investment for repair and replacement, it’s more important than ever to find a solution that equitably distributes those costs across all users of the system.

How Municipal Sewer Billing Works

Sewer charges are based on actual water usage. A typical household that doesn’t use much water pays far less than a larger business that puts a greater load on the sewer system. This usage-based approach means every user contributes in proportion to their impact — a fairer, more transparent structure than flat fees or tax-bill-only funding.

Minol can help you develop a plan for a separate sewer fund, where all users of the system share the cost and contribute to the repair and maintenance of the system — not just those who receive tax bills. Consistent, accurate billing across every account gives taxpayers greater transparency into what the system actually costs and gives the city better data for planning future capital sewer projects.

What’s Included in Minol’s Turnkey Sewer Billing Program

Minol runs the entire billing operation so your team doesn’t have to:

• Bill generation & distribution — print and electronic sewer bills, accurate every cycle
• Payment processing & collections — multiple payment channels, faster receivables
• U.S.-based customer service call center — residents talk to real people about their sewer bills
• Delinquency management — consistent follow-up that improves collection rates
• Work order management — coordinate service events tied to billing
• Resident & staff web portals — the MinolDirect resident portal for self-service
• AMI integration — works with your existing meters and AMI systems for accurate consumption data

Why Cities Choose Minol for Sewer Billing

• 60+ years of utility billing experience and the backing of the global Minol-ZENNER Group
• 15–25% typical improvement in cost recovery when municipalities transition to Minol
• Reduced unbilled consumption and lower internal administrative and labor costs
• No minimum size — from a few hundred accounts up to tens of thousands
• Nationwide coverage across all 50 states, priced simply per bill

A mid-sized city of roughly 12,000 accounts reduced its internal billing labor costs by more than 20% and improved collection rates after transitioning to Minol’s turnkey program.

Municipal Billing Software vs. Turnkey Billing Services

Many vendors sell municipal billing software your staff must configure, run, and maintain in-house. Minol provides the software and operates it for you — bill generation, payments, collections, a U.S.-based call center, and delinquency management are all handled by Minol’s team. You get the technology of a modern billing platform without adding headcount or absorbing the day-to-day workload.

Sewer Billing for Every Municipal Utility

Minol bills the full range of municipal utilities — water, sewer, stormwater, recycling, and waste — on a single platform, and integrates AMI metering data.

Frequently Asked Questions