Minol USA is a turnkey municipal utility billing provider that delivers both the billing software and the full back-office operation to run a city’s stormwater billing program. For more than 60 years, Minol has helped cities and rural water districts nationwide turn stormwater management into a fair, sustainable source of revenue — while taking bill production, payments, collections, and customer service off city staff’s plate.
When it rains, it drains — and so does your revenue if stormwater services aren’t billed accurately. Rain, snowmelt, and surface runoff move through municipal storm systems carrying pollutants like oil, dirt, chemicals, and lawn fertilizers directly into streams and rivers, where they harm water quality. A well-run stormwater billing program funds the infrastructure that controls that runoff, and Minol USA builds and operates that program for you.
Municipal stormwater billing is a system in which a city charges customers for managing stormwater runoff. The fees fund the infrastructure, maintenance, and education programs needed to control runoff and protect local water quality. Minol helps your city develop a stormwater billing program that bills customers their fair share for stormwater services — coupled with education materials that show residents how proper stormwater management improves drinking water supplies, protects the environment, and keeps recreational areas safe.
Minol provides a complete, turnkey program — not just software. Our team manages the IT technology and all billing functions, so your staff can focus on other city initiatives. A typical Minol stormwater billing program includes:
By billing customers their fair share for stormwater services on an accurate, consistent schedule, your municipality creates a dedicated revenue stream for stormwater infrastructure. Cities that transition to Minol’s turnkey program typically see a 15–25% improvement in cost recovery, along with reduced unbilled consumption and lower internal administrative and labor costs. One mid-sized city of roughly 12,000 accounts reduced its internal billing labor costs by more than 20% and improved collection rates after moving to Minol’s program.
| Stormwater billing software alone | Minol turnkey software & services | |
|---|---|---|
| Who runs it | Your in-house staff | Minol’s team runs it for you |
| Bill production & mailing | Your responsibility | Included |
| Payments & collections | Your responsibility | Included |
| Customer call center | Your responsibility | Included (U.S.-based) |
| Delinquency & work orders | Your responsibility | Included |
| Staffing & training burden | High | Minimal |
| Cost recovery impact | Varies | Typically 15–25% improvement |
Software is a tool your team has to operate. Minol’s turnkey program provides the tool and the people and processes to run it — which is why municipalities that want results without adding headcount choose a service over software alone.
Yes. Minol USA serves communities from a few hundred accounts up to large metropolitan utilities. We bill cities and rural water districts nationwide, scaling the same turnkey program to fit your community.
Rain and snowmelt carry pollutants through municipal storm systems into streams and rivers, harming water quality. Stormwater fees fund the management, infrastructure, and resident education needed to reduce that pollution — while creating a fair, dedicated source of revenue rather than drawing from the general fund. Minol’s programs pair billing with education materials that help residents understand the environmental and public-health value of proper stormwater management.
Ready to turn stormwater management into reliable revenue? Contact Minol USA to design a turnkey stormwater billing program for your city. Call 877-791-4765 or reach our Municipal Markets team.
Municipal stormwater billing is a system where a city charges customers for managing stormwater runoff. The fees fund the infrastructure and maintenance needed to control runoff and protect local water quality. Minol USA helps cities design and operate these programs so each customer pays their fair share.
Minol provides both the billing software and the full back-office operation — bill generation and distribution, payment processing and collections, a U.S.-based call center, and web portals — so city staff can focus on other initiatives while Minol manages billing.
By billing customers their fair share on an accurate, consistent schedule, municipalities create a dedicated revenue stream for stormwater infrastructure. Cities that move to Minol’s turnkey program typically see a 15–25% improvement in cost recovery.
Software is a tool you run in-house. Minol’s outsourced service provides the software plus the people and processes to operate it, so the city doesn’t have to staff and manage the operation internally.
Yes. Minol USA serves communities from a few hundred accounts up to large metropolitan utilities. We bill cities and rural water districts nationwide, scaling the same turnkey program to fit your community.
Runoff carries pollutants into streams and rivers, harming water quality. Stormwater fees fund the management, infrastructure, and education needed to reduce pollution while creating a fair, dedicated source of revenue.
Stormwater Authority of the City of Chester, PA
Minol USA Stormwater Customer
Since 2017
