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Minol USA utility billing team

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Minol USA powered by Brunata delivers turnkey utility billing software & services to every market we serve.

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Maximize Your Utility Recovery

Minol USA powered by Brunata custom builds solutions for each client to maximize recovery and savings.

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About Us

Minol USA powered by Brunata

Minol USA powered by Brunata, headquartered in Addison, TX, has regional and support offices located throughout the country. We operate in all major markets, providing turnkey utility billing software & services for the multifamily, military, affordable, and student housing industries, as well as municipalities and commercial properties. The Minol-ZENNER Group acquired Brunata International in 2018, expanding the company’s already extensive global reach.

Also headquartered in Addison, TX is ZENNER USA, a manufacturer and distributor of high-quality water and heat meters. Zenner serves customers in over 100 countries and manufactures and assembles its products in manufacturing and assembly plants on 5 continents. The company’s U.S. manufacturing plant located in Banning, CA was the fifth addition to the company’s global manufacturing team.

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Common Questions

What does Minol USA do?
Minol USA is a turnkey utility billing software and services provider. We give municipalities and property operators the billing platform plus the people who run it -- bill generation and distribution, payment processing, a U.S.-based call center, delinquency management, and web portals for staff and residents -- so internal teams can focus on operations instead of billing.
What utilities does Minol USA bill?
Minol bills water, sewer, stormwater, and recycling and waste for municipal customers, and integrates with any AMI metering system. On the multifamily side, Minol handles submetered water, electric, gas, and RUBS allocations. Every utility on the property can be billed by one partner on one platform.
How much can a municipality improve cost recovery with Minol?
Municipalities that transition to Minol's turnkey program typically see a 15-25% improvement in utility cost recovery, driven by reduced unbilled consumption, lower internal administrative and labor costs, and more consistent billing and collections. In one mid-sized city with roughly 12,000 accounts, internal billing labor costs fell by more than 20% and collection rates improved after moving to Minol.
What is the difference between utility billing software and Minol's turnkey service?
Utility billing software gives a city the tools to run its own billing operation -- the city still hires and manages billing staff, print vendors, call center agents, and collections workflows. Minol's turnkey model provides the software and the trained team who runs it: bill printing and mailing, payment processing, a U.S.-based customer service call center, delinquency and work order management, and resident and staff portals. Cities keep policy control; Minol carries the operational load.
Can small cities and rural water districts use Minol?
Yes. Minol has no minimum size and supports communities from a few hundred accounts up through tens of thousands. Small cities and rural water districts get the same billing platform, U.S.-based call center, and back-office team that large metros use, sized to their account volume and priced per bill.
Where is Minol USA located and what areas does it serve?
Minol USA is headquartered in Addison, Texas, with regional and support offices across the United States. Minol serves customers nationwide -- municipalities, multifamily housing, military and affordable housing, student housing, and commercial properties in all 50 states. Minol is part of the Minol-ZENNER Group, which acquired Brunata International in 2018.
How do residents pay their Minol bill?
Residents pay their bill through MinolDirect, the online resident portal at minolweb.minolusa.com/residentportal/. The portal supports one-time payments, recurring payments, billing history, and account management. Minol also operates a U.S.-based customer service team for residents who need help by phone or email.