Log in to the Minol USA Resident Portal to pay your utility bill.
Residents: Sign in to view your utility bill, make a payment, and see your account history.
Questions about your account or bill? Contact Minol USA Customer Service at (888) 636-0493 (Mon–Fri, 7am–7pm CST) or email info@minolusa.com. You can also visit our Questions About Your Bill page for more information on third-party payment providers.
Minol USA is the third-party utility billing company contracted by your community to read meters, calculate utility charges, and bill residents. You can pay your utility bill online, by phone, or by mail. Online payments post the fastest, and paying by ACH (eCheck) avoids the card convenience fee.
| Payment method | How it works | Fees |
|---|---|---|
| Online – Resident Portal | Sign in to the Minol USA Resident Portal to view your statement, see account history, and pay by eCheck (ACH) or credit/debit card. | eCheck (ACH): no convenience fee. Credit or debit card: $3.00 convenience fee. |
| By phone | Call Resident Relations at 888.636.0493, Monday–Friday, 7 a.m.–7 p.m. CST, and pay with a live agent. | eCheck (ACH) with your bank routing and account number: no convenience fee. Credit or debit card: $3.00 convenience fee. |
| By mail – multifamily housing | Mail your payment coupon with a check or money order to Multifamily Housing Payments, P.O. Box 206243, Dallas, TX 75320-6243. | No convenience fee. |
| By mail – military housing | Mail your payment coupon with a check or money order to Military Housing Payments, P.O. Box 206224, Dallas, TX 75320-6224. | No convenience fee. |
Payments should be mailed to the address shown on the remittance coupon at the bottom of your utility statement. Always include your account number on your check or money order along with the remittance coupon so your payment posts to the correct account without delay.
Want to avoid the $3.00 convenience fee? Pay by ACH (eCheck) online or with an agent using your bank routing number and account number, or mail a check or money order with your payment coupon.
Several third-party payment providers, including banking institutions and doxo, inc., may allow you to pay a Minol USA statement through their portal. Minol, Inc., including its subsidiaries and affiliates, is not affiliated with those providers and receives no additional compensation for your use of them. Use of a third-party provider is at your own risk and may result in additional fees charged by that provider. You may choose at any time to pay directly through the Minol USA Resident Portal. See Questions About Your Bill for the full notice.
If you have a question about your account, your usage, or a payment, our U.S.-based Resident Relations team can help.
You can pay your Minol USA utility bill three ways: online through the Minol USA Resident Portal, by phone with a Resident Relations agent at 888.636.0493 (Monday–Friday, 7 a.m.–7 p.m. CST), or by mail using the payment coupon at the bottom of your statement. Online payments post the fastest.
Payments made with a credit or debit card are charged a $3.00 convenience fee. To avoid this fee, pay by ACH (eCheck) online or with an agent using your bank routing number and account number. You are also welcome to mail a check or money order.
Payments should be mailed to the address shown on the remittance coupon at the bottom of your utility statement. Multifamily housing payments go to Multifamily Housing Payments, P.O. Box 206243, Dallas, TX 75320-6243. Military housing payments go to Military Housing Payments, P.O. Box 206224, Dallas, TX 75320-6224. Always include your account number on your check or money order along with the remittance coupon so your payment posts promptly.
Minol USA cannot negotiate payment plan options. Utility charges are due to your community’s service provider by a set date each month, so late fee processing cannot be disabled. If you need help with a past-due balance, speak with your property manager or community management office.
A late fee, as allowed by law, is charged to your account if your payment is not received by the payment due date shown on your statement. A nominal billing administration fee is billed monthly, there is a one-time account activation fee, and returned checks are assessed the current bank NSF charge.
No. Minol USA is not a utility provider and has no authority to disconnect or restore service for any reason, including non-payment. If your service has been disconnected, contact your community management office or your local utility provider.
Minol USA is a third-party utility billing software and services company contracted by your community to handle its utility billing. Minol USA provides meter reading, utility billing, collections, accounting, and resident customer service for communities throughout the U.S., and is part of the global Minol-ZENNER Group with more than 60 years of utility management experience.
The owner of your community has chosen to have residents pay for their utilities separately, where in the past those costs were built into rent. The community receives one master utility bill from the local provider that is not broken out by individual usage, and Minol USA was contracted to allocate and bill those charges on behalf of your onsite management team.
Billing statements are normally generated monthly, though some communities are billed every two months. Your usage cycle follows your local utility provider’s normal billing cycle. Call Resident Relations at 888.636.0493 for the specifics of your community’s cycle.
Your first billing statement will arrive within four to six weeks of your move-in date. Utilities are typically billed in arrears because the billing cycle follows the local utility provider, so a statement mailed in February normally reflects January usage. Your community manager opens and closes your Minol USA account for you.
Several third-party payment providers, including banking institutions and doxo, inc., may allow you to pay a Minol USA statement through their portal. Minol USA is not affiliated with those providers and receives no compensation for their use, and those providers may charge you additional fees. You may choose at any time to pay directly through the Minol USA Resident Portal.
