Resident Relations - RESIDENT RELATIONS YOU CAN TRUST -
By partnering with Minol USA you can be confident that you and your residents are our priority. We offer secure, online account access and bill payment, as well as phone support. Our experienced team of Call Center agents proudly maintain a one call close rate resolution rate of 94% or higher.
- Monday – Friday
- 7 a.m. – 7 p.m. (CST)
- Agents Have an Average of 12 Years Customer Service Experience
- Multi-lingual Resident Relations Team
Frequently Asked Questions
Who is Minol USA?
Minol USA is a third-party billing company that has been contracted by your community to provide utility billing services. Our team provides meter reading, utility billing, collections, accounting and customer service for communities throughout the U.S. Founded in 1952, Minol is one of the largest utility management companies worldwide. We invite you to read more about our company and its history.
WHY AM I NOT BEING BILLED DIRECTLY BY THE UTILITY COMPANY?
The owner of your community has chosen to have residents pay for their utilities separately, which in the past were built into rent. Communities receive one utility bill from your local provider. It is not calculated by individual usage. Minol USA was contracted to assist your onsite management team.
HOW CAN YOU FAIRLY CHARGE ME FOR MY USAGE IF I DON’T HAVE A METER IN MY HOME?
Ratio Utility Billing (RUBS) is an allocation option when a community is unable to install meters due to the construction configuration. Consumption is calculated using a formula to determine each resident’s utility expense. The formula is based on detailed information about your community, residents and general utility usage. This formula can be based on the number of occupants and/or square footage.
IS IT LEGAL FOR Minol USA TO BILL ME?
Yes. Minol USA has an in-house legal and compliance team that regularly reviews all local, state, and federal requirements. If you have any additional questions or concerns to any specific portion of your billing, you may speak with your property manager or contact our Customer Service Team.
WHY DO YOU KEEP RAISING MY RATES?
Minol USA is a third-party utility billing company. Utility rates are determined by your local utility providers and not Minol USA. We take the master bill provided to your community by your local utility provider, according to your community’s preference. All billing methods are carefully reviewed in accordance with all local and state regulations.
HOW CAN I AVOID PAYING A CONVENIENCE FEE?
Payments made with a credit or debit card will be charged a $3.00 convenience fee. To avoid this fee, you may pay by ACH (eCheck) online or with an agent using your bank routing number and account number. You are also welcome to mail a check or money order to Minol Center, 15280 Addison Road, Suite 100, Addison, TX 75001.