Utility Billing program

Frequently Asked Questions


Why am I being billed?

Utility costs are rapidly increasing. The owner of your community has chosen to have the residents pay for their utilities separately, which in the past were built into rent. Billing the utilities separately results in low utility bills and promotes conservation.


What usage cycle will I be billed for?

The usage cycle for billing varies for each community and is based upon the local provider's normal billing cycle. Billing statements are normally generated on a monthly basis; however, there are instances where billing occurs every two months. You may call or email our Customer Service Department for more information on your specific billing cycle.


How often will I be billed?

Bills are normally generated on a monthly basis; however, there are instances where billing occurs every two months. You can call or email our Customer Service Department for specifics.


Do I need a utility deposit?

No. There is no additional deposit required for utilities. A lease, lease addendum or appropriate written notice is required to start service. The community management company will supply the community with a lease that contains a paragraph, a lease addendum, or appropriate written notice that obligates the resident to pay for their utilities. The apartment home deposit can be applied to any outstanding balance on a resident Final Bill.


Will my bill be more expensive because the community uses a billing service?

Generally no. In fact, residents may be able to take advantage of the community's commercial rate that is usually lower than the residential rate. Base fees are typically lower than those charged by utility companies that service homes. This program is designed only for expense recovery purposes for your community.