Catherine Hanick

National Director

Utility Billing and Utility Expense Management

Phone: 770-405-8020

Email: chanick@minolusa.com

A successful billing program is about accurate, on time billing and a positive customer experience.

Resident Relations You Can Trust

One call close resolution rate of 94%

Average monthly calls: 11,000

*Answer rate: 91%
*Industry standard: 70% – 79%

Utility Billing

Utility Expense Management

WITH OUR COMPREHENSIVE RESIDENT SOLUTIONS YOU CAN TAKE CONFIDENCE IN KNOWING THAT EACH STATEMENT PROVIDES ACCURATE AND COMPLETE INFORMATION.

Custom Billing Program
Electronic Data Interface
Monthly Recovery Analysis
Full Service Energy Management
Ongoing Property Training and Support
Ongoing Resident Support from our U.S. – based Customer Contact Center

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