Minol USA is a turnkey utility billing software and services provider that runs municipal water billing for cities and rural water districts across the United States. We deliver both the billing software and the full-service back office to operate it — so your team gets modern billing technology without having to hire, train, and manage an in-house billing department. Municipalities that move their water billing to Minol typically see a 15–25% improvement in cost recovery, along with reduced unbilled consumption and lower internal administrative and labor costs.
Backed by 60+ years of experience and part of the global Minol-ZENNER Group, Minol brings software & services together under one accountable partner while your staff keeps full visibility and control.
Municipal water billing is how a city or water district charges residents and businesses for the water they use, so the utility recovers the cost of supplying, treating, and delivering water. Done well, it bills consumption accurately and on time, keeps collections consistent, and reduces unbilled water. Minol USA provides turnkey water billing that pairs the billing software with a full-service back office — meter-read intake, bill generation, payments, collections, and U.S.-based customer service — so city staff don’t have to run the operation in-house.
Minol delivers a complete turnkey water billing program: the software plus the people and processes to run it. Every program includes:
Because the software & services come together, there are no handoffs between a software vendor and a separate operations team — one partner owns the outcome while your city keeps full visibility and control.
Water billing software is a tool your city buys and then staffs, maintains, and operates internally. Outsourced water billing services mean a partner runs the whole billing operation for you. Minol does both at once — it provides the software AND the full-service back office (billing, payments, collections, a U.S.-based call center, and the MinolDirect resident portal) — so your city gets modern billing technology without hiring, training, or managing an in-house billing team. Buying billing software alone still leaves your city responsible for staffing and running the operation; Minol combines the software with the team to run it.
| Capability | Software Alone | Minol Software & Services |
|---|---|---|
| Billing engine | Yes | Yes |
| Trained staff to operate it | No | Yes |
| U.S.-based call center | No | Yes |
| Delinquency management | No | Yes |
| Resident portal (MinolDirect) | Sometimes | Yes |
| AMI integration | Sometimes | Yes |
| Per-bill pricing | Rarely | Yes |
| Hire / train / manage staff | Municipality | Minol |
A well-run water billing program improves cost recovery by billing consumption accurately and on time, reducing unbilled water, and managing collections and delinquencies consistently. Municipalities that transition to Minol typically see a 15–25% improvement in cost recovery. In one example, a mid-sized city with roughly 12,000 accounts reduced internal billing labor costs by more than 20% and improved collection rates after moving to Minol’s turnkey program.
Yes. The turnkey water billing program scales from small rural communities with a few hundred accounts up to large metropolitan utilities with tens of thousands of accounts. Pricing is per bill — transparent, and it scales with usage — so smaller systems only pay for what they use.
Minol integrates with municipal AMI (advanced metering infrastructure) systems so meter reads flow directly into the billing process for accurate, timely bills. Minol supports existing AMI systems, and through its sister company Zenner USA can also help cities upgrade meters and fixed-network infrastructure when needed.
Ready to see what turnkey water billing could recover for your city? Contact Minol USA to talk with our municipal team about a program sized to your community. Call 877-791-4765.
Municipal water billing is how a city or water district charges residents and businesses for the water they use, so the utility recovers the cost of supplying, treating, and delivering water. Minol USA provides turnkey water billing that pairs billing software with a full back office—meter-read intake, bill generation, payments, collections, and customer service—so city staff don’t have to run the operation in-house.
Minol USA delivers a complete turnkey water billing program: the billing software plus the people and processes to run it. That includes bill generation and distribution (print and electronic), payment processing and collections, a U.S.-based customer service call center, delinquency management, work-order management, and web portals for both city staff and residents. Minol also integrates with your AMI metering system for accurate, timely reads.
Water billing software is a tool your city buys and then staffs, maintains, and operates internally. Outsourced water billing services mean a partner runs the whole billing operation for you. Minol USA does both at once—it provides the software AND the turnkey back office (billing, payments, collections, a U.S.-based call center, and portals), so the city gets modern billing technology without hiring, training, or managing an in-house billing team.
A well-run water billing program improves cost recovery by billing consumption accurately and on time, reducing unbilled water, and managing collections and delinquencies consistently. Municipalities that transition to Minol USA typically see a 15–25% improvement in cost recovery, along with lower internal administrative and labor costs.
Yes. The turnkey water billing program scales from small rural communities with a few hundred accounts up to large metropolitan utilities with tens of thousands of accounts. Pricing is per bill — transparent, and it scales with usage — so smaller systems only pay for what they use.
Minol USA integrates with municipal AMI (advanced metering infrastructure) systems so meter reads flow directly into the billing process for accurate, timely bills. Minol supports existing AMI systems and, through its sister company Zenner USA, can also help cities upgrade meters and fixed-network infrastructure when needed.
Contact your municipal water billing specialist:
Cheryl Richards
Municipal Markets Analyst
