Utility Bill Audits
Minol uses a 52 point metric to audit every utility bill at the time of data entry to catch and fix errors before payment. Audits during manual bill entry minimize data entry errors by identifying potential issues prior to saving the bill. The data entry person returns to the entered bill to confirm all information is correct. If a data entry error is identified, the bill can be corrected immediately and saved. The audit can be run again to verify that the corrected bill passes. If there was no data entry error but the bill still fails the audit, a Bill Message and/or a Bill Issue is created so the bill can be identified as requiring further review. These reviews are set as tasks and tracked in our Issue Tracking program until resolved with the provider for the owner.